Need Help?

Got questions, feedback, or just want to paw-sitively say hello? We’d love to hear from you! Whether you’re barking up the right tree learning about Canadian dog products, curious about the purr-fect cat toys, or need help sniffing out the best natural pet health goodies, our team is all ears.

Drop us a message below, and we’ll fetch a reply faster than a dog chasing a squirrel—or a cat knocking something off a shelf. Stay pawsome and let’s chat soon!

Floof Pet Products Help Centre

Who is Floof Pet Products?

Floof Pet Products is a Canadian-owned small business that curates trusted brands from across Canada. Every product we carry is hand-picked for quality, safety, and comfort for your pet.

Where do your products come from?

Our products come directly from verified Canadian suppliers through Shopify Collective. This ensures faster shipping times and higher product quality than traditional overseas dropshipping.

How long does shipping take?

Shipping times vary by supplier, but most Canadian orders arrive within 3–8 business days. You’ll receive a tracking link once your order ships

Why am I seeing separate shipping fees?

Because we work with multiple Canadian pet makers and suppliers, each brand ships their products directly to you. That means shipping costs are determined by the brand fulfilling your order — not Floof.

This setup allows us to bring you a wider variety of trusted Canadian-made products, fresh from each brand’s warehouse!

Why did I receive multiple packages?

Because we work with multiple Canadian partners through Shopify Collective, your items may ship separately — but don’t worry, you’ll get tracking for each shipment.

Do you offer free shipping?

Yes! We offer free shipping on all Canadian orders over $100. For orders below that, standard vendor shipping rates apply and will be shown at checkout.

Where do you ship from?

All orders are shipped directly from our partners within Canada to ensure the fastest possible delivery.

Do you ship outside of Canada?

We ship within Canada only to serve Canadians with expedited shipping services and to reduce cost from tariffs.

Can I change or cancel my order?

Orders are processed immediately to ensure fast delivery. If you need to make a change, please contact us within 6 hours of placing your order.

What is your return policy?

We accept returns within 14 days of delivery for unused, unopened items in their original packaging. Please contact us for instructions before returning any item.

Who do I contact for a return or issue?

You can reach us directly through our Contact page or email floofpetproducts@gmail.com. We’ll coordinate the return with the brand partner to make it simple for you.

What if my order arrives damaged or incorrect?

Contact us immediately with photos, and we’ll make it right — either with a replacement or a refund.

Are your treats and supplements safe for all pets?

Always check the ingredients and feeding guidelines listed on each product page. Our partner brands follow Canadian food safety and ingredient standards.

How do I know which size or product is right for my pet?

Each product page includes detailed sizing charts and descriptions. Still unsure? Send us a message — we love helping pet parents choose.

Do you test or review the products you sell?

Yes! We partner only with trusted brands whose products we’ve personally tested with our own pets or reviewed based on verified customer feedback.

Why don’t all products have the same packaging or branding?

Since we carry multiple Canadian brands through Shopify Collective, packaging and branding may differ by supplier — but every brand meets our safety and quality standards.

Is my payment information secure?

100%. We use Shopify’s encrypted payment system, which meets the highest industry security standards. Your data is always protected.

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for quick checkout.

Do prices include taxes?

All prices are listed in Canadian dollars. Applicable taxes will be calculated at checkout based on your location.

Do you offer eco-friendly or sustainable products?

Yes — many of our partners use recycled materials, biodegradable packaging, and zero-waste shipping labels. You’ll find sustainability details listed on each product page.

How does shopping with Floof support Canadian businesses?

Every purchase supports Canadian pet makers, small batch producers, and ethical brands — helping pets and people thrive locally.

Still have questions? We’re happy to help — contact us anytime or chat with us live!”